ARTICLE 1: DEFINITIONS

• “Company”, Refers to The Home Rems Private Limited, an entity acting solely as an intermediary in vehicle transactions, providing facilitation services between buyers and sellers without assuming ownership, possession, or legal liability for any vehicle involved in a transaction.

• “Refund” – Refers to the conditions under which a party can receive a refund.

• “Cancellations” – Refers to the Cancellation or signifies the legal ending of a contract or arrangement. 

• “Refund-process” – Refers to the conditions for returning goods or services and receiving a refund, including timelines, acceptable conditions, refund methods, and any applicable fees

• “Product” – Refers to any product that the Customer seeks to purchase with the assistance of the Company.

• “Customer” – Refers to the individual, corporation, or other legal entity engaging the services of the Company to facilitate the purchase of a vehicle from a Dealer.

• “Transaction” – Refers to the complete process of purchasing a vehicle by the Customer, wherein the Company facilitates but does not directly engage in ownership transfer, financing, or title management.

• “Authorised Dealer”– Refers to any third party authorised dealer exclusively in contractual obligations with the Company.

ARTICLE 2: ELIGIBILITY FOR REFUNDS AND CANCELLATIONS:

2.1 Services Eligible for Refund/Cancellation

• Cancellations requested prior to initiation of service delivery (i.e., before any preparatory work, resource allocation, or consultation begins).
• Services classified as non-tangible and non-consumable, such as advisory or consultation services, provided they have not commenced.
• Services under subscription models, if cancelled within the cooling-off period (if applicable), as per the terms stated in the agreement.

2.2 Services Not Eligible for Refund/Cancellation

• Any service for which execution has commenced, including but not limited to:

Resource deployment

Consultations conducted

Research, content creation, or design activities

Services activation/licensing

Recipe production

• Services provided under one-time project-based consultation or custom deliverables, once work has started.

• Abrupt or unilateral cancellations made without prior written notice of 30 days or without sufficient cause as determined under the agreement.

ARTICLE 3: NON-REFUNDABLE CASES AND PENALTIES

3.1 Abrupt Cancellations.

If the Client cancels the service without due cause or notice, as stipulated in the Service Agreement, a non-refundable clause will be applicable, and the Client shall be liable to pay:

• 50% of the total service value if cancellation is made post-confirmation but before service initiation.

• 100% of the service fee if cancellation is made after service initiation, regardless of the degree of completion.

3.2   Contractual Penalties

In accordance with the provisions of the Indian Contract Act, 1872 (or applicable jurisdiction), the Company reserves the right to enforce penalties as stipulated in the signed agreement, which may include:

• Recovery of damages for breach of contract.

• Retention of advance payments as liquidated damages.

• Legal recourse for consequential losses, if applicable.

ARTICLE 4: LIMITATION OF LIABILITY

• To the maximum extent permitted by law, the Company shall not be liable for any:

• Incidental, indirect, special, punitive, or consequential damages arising from the Transaction.

• Fraud, misrepresentation, or contract breach by a customer.

• Legal disputes between the Customer and any authorised Dealer.

• The Company’s maximum liability, if any, shall be strictly limited to the Commission received for the specific Transaction in question.

• The Customer agrees to indemnify and hold harmless the Company, its affiliates, agents, and employees from any claims, liabilities, or damages resulting from:

• The Customer’s failure to complete Due Diligence before purchasing a product.

• Any false representations made by the Customer to the Company or authorised Dealer.

• The Customer’s non-compliance with applicable laws regarding the product purchase.

ARTICLE 5: REFUND PROCESSING TIMELINE

• Approved refunds (where applicable) will be processed within 15 business days from the date of refund confirmation.

• Refunds will be made via the same mode of payment used during the transaction unless otherwise agreed in writing.

ARTICLE 6: CHANGES TO THIS POLICY

We reserve the right to update this refund & cancellation policy from time to time to reflect changes in our practices, legal requirements or business operations. If and when changes are made to this policy, it will be notified to the customers directly through our website. We encourage you to review this refund & cancellation policy to stay informed about the same.

The updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or directly sending you a notification.

ARTICLE 7: CONTACT INFORMATION

For further inquiries, please contact us at:

THE HOME REMS PVT. LTD.

(F-502, PARK AVENUE, GAUR CITY GREATER NOIDA WEST,

PARK AVENUE GAUR CITY, Noida,

Gautambuddha Nagar, Uttar Pradesh, 201301),

(trycarnation@gmail.com),

(8800875300)